IndustrialServices
When technician utilization and work order data live in separate systems, service profitability becomes a guessing game.
We unify your FSM, ERP, and scheduling data so operations leaders can see technician capacity, work order backlog, and service contract margin in one place, updated daily.
Close the gap between field and office: real-time technician utilization, work order throughput, and asset reliability in one unified view.
The operational reality of industrial services
Technician imbalance nobody sees in time
Some technicians are over-scheduled while others sit underutilized. The imbalance costs money on both ends and nobody has a live view to fix it.
Service contract margins drift without tracking
Contract margins look fine on paper until someone does the math job by job. By then, several contracts are already losing money.
Asset and maintenance data in separate systems
Asset uptime sits in one system. Maintenance costs sit in another. Finance has neither. Nobody can see the full picture of what each asset costs to run.
Dispatch runs on gut feel
Dispatch decisions are made on experience and habit rather than route optimization, technician skill matching, or live availability data.
The KPIs we surface for industrial services firms
How we help industrial services firms
Dispatch optimization and route planning
Route optimization models that reduce travel time, match technician skills to job requirements, and improve daily dispatch efficiency.
Real-time technician utilization dashboards
Live views of technician utilization, work order queues, and SLA status. Dispatch managers see the full picture without making phone calls.
Service contract profitability tracking
Job-level cost tracking against contract value. Know which contracts are profitable, which are breaking even, and which are losing money.
Predictive maintenance models
Equipment failure prediction built on service history, asset age, and condition data. Shift from reactive to proactive maintenance.
AI agents for work order triage
AI triage that reads incoming work orders, scores priority, matches technician skills, and suggests dispatch assignments automatically.
Some of the systems we connect with
These are some of the platforms we connect. We integrate with almost any system. If you run it, we can likely work with it.
Where this applies
Mechanical services: dispatch optimization across 80 technicians
An HVAC and mechanical services firm dispatched 80 technicians from a central office using a combination of phone calls and a basic scheduling spreadsheet. Average travel time was 38% of billable hours.
We integrated ServiceTitan with a route optimization model. Travel time dropped to 24% of billable, and the dispatch team reduced daily call volume by 60%.
Industrial firm: service contract margin by job
A multi-site industrial services company had 140 active maintenance contracts. Leadership assumed contracts were profitable. A bottom-up analysis revealed 22% were operating below break-even.
We built job-level cost tracking against contract value in real time. The firm renegotiated 18 contracts and eliminated 4. Overall contract portfolio margin improved by 14 points.
Equipment services: predictive maintenance model
A firm servicing industrial equipment at client sites was responding reactively to equipment failures. Each unplanned callout cost 3 to 5x more than a scheduled service visit.
We built a predictive maintenance model on equipment telemetry and service history data. The model flags high-risk assets 10 to 14 days before failure with 82% accuracy, enabling proactive scheduling.
Outcomes you can expect
Related Services
Frequently asked questions
Know what your field operation is actually producing.
Book a free call and we will map out what industrial services analytics looks like for your business.