InsuranceOperations
Claims cycle time and loss ratio visibility shouldn't require a month-end sprint to produce.
We connect your policy, claims, billing, and fraud systems so adjusters, actuaries, and operations leaders can see the full picture as it develops, not after the cycle closes.
Gain clarity on loss ratio trends, claims cycle time, and underwriting expense, with the infrastructure to act before results deteriorate.
The operational reality of insurance
Claims cycle times drift without anyone seeing which segments
Average cycle time is tracked but not by claims type, adjuster, or geographic segment. The overall number hides the pockets that are bleeding.
Loss ratios surface at quarter end
By the time the quarterly loss ratio report arrives, months of claims have been processed and the opportunity to intervene has passed.
Underwriting capacity is invisible across submission queues
Submission volume and adjuster capacity are not tracked against each other in real time. Bottlenecks build before anyone sees them.
Documents pile up faster than people can read them
Claims intake, prior authorization, and underwriting submissions arrive faster than human reviewers can process them. Backlogs grow and cycle times suffer.
The KPIs we surface for insurance carriers and brokers
How we help insurance operations
Claims analytics with cycle time root cause
Drill into claims cycle time by type, adjuster, segment, and geography. Surface where delays originate and why specific claim categories take longer than others.
Loss ratio modeling by segment
Rolling loss ratio models segmented by product, geography, underwriting cohort, and distribution channel. See emerging trends 30 to 60 days before quarter close.
AI document intelligence for claims and submissions
Automated extraction from claim forms, medical records, police reports, and underwriting submissions. Structure unstructured documents at scale.
Fraud signal detection
Statistical and ML models that flag unusual claim patterns, provider billing anomalies, and network fraud signals for adjuster review.
Underwriting capacity dashboards
Real-time view of submission volume, adjuster capacity, and queue depth across all lines of business. Prevent capacity crunches before they happen.
AI agents for claims triage and routing
AI triage agents that read new claim submissions, score severity and complexity, and route to the right adjuster queue automatically.
Some of the systems we connect with
These are some of the platforms we connect. We integrate with almost any system. If you run it, we can likely work with it.
Where this applies
P&C carrier: claims cycle time root cause by adjuster
A P&C carrier had an average claims cycle time of 28 days but could not identify whether the delay was in triage, investigation, reserve setting, or payment processing.
We built a claims funnel analytics dashboard that tracked time in each stage by claim type and adjuster. The carrier discovered 60% of cycle time was in investigation for a specific claim category. Targeted process changes reduced average cycle time to 19 days.
MGA: loss ratio trending 45 days early
A managing general agent could only assess loss ratios at quarter end. By then, the combined ratio for one product line had already exceeded acceptable bounds with no opportunity to respond.
We built a rolling loss ratio model that updates weekly. The MGA now sees emerging loss trends 45 days before quarter close with enough time to take underwriting action.
Commercial carrier: AI claims triage for 400 daily intakes
A commercial lines carrier received 350 to 450 new claims daily. Initial triage required an adjuster to read each intake document and route manually, taking 15 to 25 minutes per claim.
We deployed an AI triage agent that reads claim intake documents, scores severity and complexity, and routes to the correct adjuster queue. Average triage time dropped from 20 minutes to under 90 seconds.
Outcomes you can expect
Related Services
Frequently asked questions
See loss ratios and claims performance in real time.
Book a free call and we will show you what insurance analytics can deliver for your operations.